Home EZIZ Training VFC Program Storage & Handling Resources

Contact VFC

Phone: 1-877-243-8832
Business hours: 8:30-5
Fax: 1-877-329-9832

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Frequently Asked Questions

Transfers & Returns

How do I return expired vaccine?

You may return expired (non-viable) vaccine to McKesson. You may not, however, return viable vaccine to McKesson.

To return expired vaccine:

  • Pack the expired vaccine in a recyclable McKesson shipping container. (Tip: keep a few of these shipping containers on hand so that you will have them for returning vaccine to McKesson.)
  • Complete a Return or Transfer of VFC Vaccines Report Form
    Call VFC Customer Service, 1-877-243-8832, if you need a form faxed to you.
  • Enclose a copy of the completed transfer/return form in the shipping container.
  • Place the postage-paid return label from the shipping container on the outside of the container. (If you don’t have a label, call VFC Customer Service to request a label and arrange for the vaccine to be picked up.)
  • Fax a copy of the completed transfer/return form to VFC at 1-877-329-9832.

Note: if you have vaccine that you think you will not use, notify VFC Customer Service at least three months before the vaccine’s expiration date.

What should I do if I think vaccine has spoiled?

If you have refrigerated vaccine that might have spoiled due to storage or handling problems:

  • Label the vaccine “Do Not Use” and keep it in the refrigerator.
  • Immediately notify VFC Customer Service, 1-877-243-8832, of the problem.
  • Contact a VFC representative and ask how you should handle the situation. (The vaccine may still be safe to use.)
  • If the vaccine is determined to be spoiled, return it to McKesson (see below).

How do I return spoiled vaccine?

You may return spoiled (non-viable) refrigerated vaccine to McKesson. You may not, however, return viable vaccine to McKesson.

To return spoiled vaccine to McKesson:

  • Pack the spoiled vaccine in a recyclable McKesson shipping container. (Tip: keep a few of these shipping containers on hand so that you will have them for returning vaccine to McKesson.)
  • Complete a Return or Transfer of VFC Vaccines Report. Call VFC Customer Service, 1-877-243-8832, if you need a form be faxed to you.
  • Enclose a copy of the completed transfer/return form in the shipping container.
  • Place the postage-paid return label from the shipping container on the outside of the container. (If you don’t have a label, call VFC Customer Service to request a label and arrange for the vaccine to be picked up.)
  • Fax a copy of the completed transfer/return form to VFC at 1-877-329-9832.

Do I have to pay to return expired or spoiled vaccine to McKesson?

No, McKesson’s recyclable vaccine shipment containers come with a postage-paid return label placed in the container’s inside flaps. If the container does not contain a label, call VFC Customer Service, 1-877-2GET-VFC (877-243-8832), to request a label and vaccine pick-up.

How do I transfer vaccines that I do not need?

If you think you will not use all of your supply of VFC vaccine before it expires:

  • Identify other VFC providers in your area who will allow you to transfer your short-dated vaccines to them for immediate use with their VFC patients.
  • Obtain authorization from the VFC program to complete the transfer.
  • VFC vaccines may not be transferred to other VFC providers without prior approval from the VFC Program.
  • Vaccines may not be transferred to non-VFC providers.
  • FAX a completed transfer/return form to the VFC office at 1-877-329-9832. Be sure to include the name and PIN of your clinic and the clinic to which you are transferring the vaccines.