Provider Support

COVID-19 Provider Call Center

Email: Program Info
Phone: (833) 502-1245
Hours: Mon-Fri, 8AM-6PM

Contact us for questions about the program or help with accessing documents.

myCAvax and My Turn

myCAvax Technical Support
MyTurn Onboarding,
MyTurn Technical Support
Phone: (833) 502-1245
Mon–Fri, 8AM–6PM

My Turn Clinic Translation Line:
(833) 980-3933
Mon–Fri: 8AM–8PM
Sun–Sat: 8AM–5PM


Manufacturer Contacts

Vaccine Administration

These resources provide operational, clinical, and product-specific guidance from CDPH, CDC, vaccine manufacturers, and more. Find job aids below to help set up the proper protocols in your clinic.

Jump to Topic:


Policies and Resources


COVID-19 Vaccine General Guidance


Vaccination Program Technical Considerations


Training for Vaccinators

These resources may be used to quickly train vaccinators. Supervisors should provide additional hands-on training and supervision until proficiency is demonstrated.

COVID-19 Vaccination Program Training and Resources (CDPH) includes:

  • Required Trainings for Participation in the CA COVID-19 Vaccination Program
  • Technical Training for New Vaccinators (IM injections, sites, routes, needles, coadministration, proficiency)
  • More resources for in-depth administration training


Clinical Considerations and Recommendations

CDPH Resources

Partner Resources


Pfizer-BioNTech COVID-19 Vaccine Information


Moderna COVID-19 Vaccine Information


Janssen COVID-19 Vaccine Information



Novavax COVID-19 Vaccine Information


COVID-19 Vaccine Safety Monitoring (VAERS and v-safe

V-safe (after vaccination health tracking app)


Long-Term Care Facility Resources



Vaccination During a Pandemic and Planning Vaccine Clinics


Billing and Reimbursement