Provider Support

COVID Call Center

Email: For Program Info
Phone: (833) 502-1245
Hours: Mon–Fri, 8AM–8PM


myCAvax Help Desk

Email: For Technical Support
Phone: (833) 502-1245, option 2


Vaccines

Manufacturer Contacts


My Turn

Email: For Onboarding,
Technical Support
Help Desk: (415) 621-9494
Sun–Sat, 7AM–7PM

Clinic Translation Line:
(833) 980-3933.
M-F 8AM-8PM,
Sun-Sat 8AM-5PM


Third Party Administrator

Email: For Allocations,
TPA Agreement,
General Questions


Vaccine Administration

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Policies and Resources


 

COVID-19 Vaccine General Guidance


 

Vaccination Program Technical Considerations


 

Training for Vaccinators

These resources may be used to quickly train vaccinators. Supervisors should provide additional hands-on training and supervision until proficiency is demonstrated.


 

Clinical Considerations and Recommendations


 

Pfizer-BioNTech COVID-19 Vaccine Information


 

Moderna COVID-19 Vaccine Information


 

Janssen COVID-19 Vaccine Information


 

Vaccine Prioritization and Allocation


 

COVID-19 Vaccine Safety Monitoring (VAERS and v-safe

V-safe (after vaccination health tracking app)


 

Long-Term Care Facility Resources 


 

Vaccination During a Pandemic and Planning Vaccine Clinics

 

Billing and Reimbursement

Medi-Cal