Provider Support

COVID Call Center

Email: For Program Info
Phone: (833) 502-1245
Hours: Mon–Fri, 8AM–8PM

myCAvax Help Desk

Email: For Technical Support
Phone: (833) 502-1245, option 2


Manufacturer Contacts

My Turn

Email: For Onboarding,
Technical Support
Help Desk: (415) 621-9494
Sun–Sat, 7AM–7PM

Clinic Translation Line:
(833) 980-3933.
M-F 8AM-8PM,
Sun-Sat 8AM-5PM

Third Party Administrator

Email: For Allocations,
TPA Agreement,
General Questions

Vaccine Administration

Jump to Topic:


Policies and Resources


COVID-19 Vaccine General Guidance


Vaccination Program Technical Considerations


Training for Vaccinators

These resources may be used to quickly train vaccinators. Supervisors should provide additional hands-on training and supervision until proficiency is demonstrated.


Clinical Considerations and Recommendations


Pfizer-BioNTech COVID-19 Vaccine Information


Moderna COVID-19 Vaccine Information


Janssen COVID-19 Vaccine Information


Vaccine Prioritization and Allocation


COVID-19 Vaccine Safety Monitoring (VAERS and v-safe

V-safe (after vaccination health tracking app)


Long-Term Care Facility Resources 


Vaccination During a Pandemic and Planning Vaccine Clinics


Billing and Reimbursement