VFC Program

Phone: (877) 243-8832
Hours PST:
Mon-Thurs, 9AM–4:30PM
Friday, 9AM–4PM
Email:
MyVFCVaccines@cdph.ca.gov
Fax: (877) 329-9832

Provider Call Center

For VFA, LHD 317, and SGF,
myCAvax and
MyTurn Clinic IT support
Phone: (833) 502-1245
Hours PST:
Mon-Thurs, 9AM-4:30PM
Friday 9AM-4PM
Email: providercallcenter@cdph.ca.gov

Vaccine Administration

Providers must use screening results to ensure that only VFC-eligible children receive VFC-supplied vaccines and that administration fees are billed as appropriate.

Key Requirements

Billing

Never bill for the cost of vaccine. Staff must accurately bill vaccine administration fees based on eligibility categories. Never turn away VFC-eligible patients because they can’t pay vaccine administration fees.

For non-Medi-Cal, VFC-eligible children: Charge patients an administration fee up to the maximum stated in the VFC Provider Agreement. Waive administration fee if parent/guardian is unable to pay. Never bill parents who are unable to pay waived administration fees. Other office visit fees may still be charged.

For Medi-Cal children: Bill Medi-Cal for administration fees. Never bill the difference between Medi-Cal’s administration fee and the administration fee cap to the parent/guardian.

Resources