California COVID-19 Vaccination Program
The COVID-19 resources on this website are for facilities that have enrolled or are planning to enroll into the California COVID-19 Vaccination Program.
COVID-19 Call Center for Providers
The COVID-19 Call Center for Providers is dedicated to medical providers in California and their COVID response, specifically addressing questions about program requirements, enrollment, and vaccine distribution.
Email: covidcallcenter@cdph.ca.gov
Phone: (833) 502-1245
Business hours: Monday through Friday
9AM–5PM
For technical issues with CalVax, email Helpdesk.CalVax@calvax.accenture.com
Resources
Provider Webinars & Office Hours (every Friday)
- Join every Friday at 9 am. Next Provider Office Hours: January 29
US Toll: +1-415-655-0001
Access code: 145 305 3168
Session password: Immunize2021! - January 22 Provider Office Hours Recording and Slides
- January 15 Provider Webinar Recording and Slides
- January 8 Provider Webinar Recording and Slides
Pfizer
Pfizer COVID-19 vaccine website features manufacturer-specific COVID-19 vaccine information for HCPs (vaccine administration, storage & handling, etc.) and fact sheets for consumers.
Pfizer Customer Service
General Product Inquiries: (877) 829-2619
Safety Information: (800) 438-1985
Shipment Support: (800) 666-7248
Controlant Customer Service: (855) 44-CONTROL
For assistance with on-site temperature monitoring of Pfizer thermal shippers, be prepared to confirm Box ID (on inside flap) and Logger ID (on the Controlant Monitor).
Moderna
Moderna COVID-19 vaccine website features manufacturer-specific COVID-19 vaccine information for HCPs (storage & handling, dosing & administration, etc.) and fact sheets for consumers.
Moderna/McKesson Customer Service
For temperature excursions and/or issues with TagAlert temperature monitor:
Phone: 833-272-6635
Email: COVIDVaccineSupport@McKesson.com
For other shipment (e.g., shortage or overage of vaccine or ancillary kit) and storage & handling issues:
Phone: 833-343-2703
Email: SNSSupport@McKesson.com