Provider Support

COVID Call Center

Email: For Program Info
Phone: (833) 502-1245
Hours: Mon–Fri, 8AM–6PM


myCAvax Help Desk

Email: For Technical Support
Phone: (833) 502-1245, option 2


Vaccines

Manufacturer Contacts


My Turn

Email: For Onboarding,
Technical Support
Help Desk: (415) 621-9494
Mon–Fri: 7AM–7PM
Sat–Sun: 8AM–1PM

Clinic Translation Line:
(833) 980-3933
Mon–Fri: 8AM–8PM
Sun–Sat: 8AM–5PM



Program Updates 

Providers currently enrolled or in the process of enrolling in the California COVID-19 Vaccination Program can access program-related resources and communications on this website. If you need assistance with accessing documents on this website, email covidcallcenter@cdph.ca.gov or call (833) 502-1245. Call center hours are Mon-Fri 8 am–6 pm.

Program Education and Support

Alerts:

Learn How to Have Crucial Conversations About COVID-19 Vaccines With Your Patients

Webinar: August 2, 12:00pm-12:45pm

Join the CDPH Director, Dr. Tomás Aragón, and other health care experts for a training on having proactive conversations with your patients about COVID-19 vaccines. This training will cover:

  • The latest research on vaccine hesitancy
  • Key messages addressing common patient concerns about the COVID-19 vaccine
  • Communication tools for effective patient conversations

As part of National Immunization Awareness Month, learn how to have 30 conversations in 30 days. Register Here.

CalVaxGrant for COVID-19 Vaccine Providers

Now Enrolling Providers of Pediatric Services

Third-Party Administrator (TPA) Transition

The State and Blue Shield of California recently announced that Blue Shield has transitioned from its role as third-party administrator (TPA) to an advisory role, as needed. California Department of Public Health (CDPH) has resumed leading the day-to-day operations and oversight of the State’s COVID-19 Vaccination Program in partnership with the local health jurisdictions. Read more.

 

Vaccine Management:

Be Prepared for Power Shutoffs!

If your site does not have a generator, we recommend having a partner facility (out of the immediate area) to move vaccine to if power is lost.

  • Make sure your Vaccine Management Plan, including the emergency sections, is up to date.
  • Keep transport containers/data loggers on hand and ready to go. Some containers may be qualified to hold appropriate temperatures for a long period of time.
  • As soon as you hear there will be a power shutoff, refer to your plan and determine if you need to move your vaccine.
  • Contact your local health department or the COVID-19 Call Center if you need assistance.

Vaccine Guidance:

New Resources:

 

Archived Communications