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Phone: 1-877-243-8832
Business hours:
Monday - Thursday: 9 am – 4:30 pm
Friday: 9 am – 4 pm
Fax: 1-877-329-9832

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Frequently Asked Questions

California VFC Program

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If you are having difficulty accessing documents on this website please call 510-620-3737 or email ImmunizationBranch@cdph.ca.gov to request information in an alternate format.

Order Processing Updates:

There are currently no delays in the processing of federally-supplied vaccine requests. Received requests are promptly reviewed, approved and processed by the VFC Program’s Customer Service Center.

However, there may be delays in delivery. Due to the COVID-19 pandemic, UPS has temporarily adjusted their signature guidelines for all shipments within the United States.  Signatures may not be required, meaning vaccine orders may be left unattended at provider offices or delivered outside of specified hours.  In order to prevent the loss of vaccine, we ask that providers actively monitor their local guidelines (as signature requirements may vary and evolve depending on phased re-openings) and practice extra vigilance when expecting an order delivery. We encourage all providers that are expecting vaccine deliveries to routinely check drop-off locations, as well as, prior to leaving for the day. Additionally, please be sure to allow ample time for your vaccine orders and ensure there is sufficient inventory on hand to cover if there is a delay.

Due to COVID-19, some offices are locking their doors and restricting entry. If your office chooses to do this, please ensure you have signs that are highly visible and legible instructing the driver what to do with the package (eg. knock on the door or leave the package on the doorstep).  In addition, we strongly encourage you to reach out to your local hub and let them know that you will be locking your doors during regular business hours.

Providers can expect to receive their vaccines within 14 days after receiving the order processed email notification under normal circumstances.  Vaccines may sometimes arrive within a few days, but during peak ordering periods (back-to-school, flu season, and during the launch of a new vaccine), the VFC Program receives a higher than usual volume of vaccine requests.  Although orders are processed as efficiently as possible during these periods, it may take longer for vaccine orders to be processed and delivered.  Contact the VFC Customer Service Center if vaccines have not arrived within two weeks.

Regular Vaccine Supply Information:

As of December 5, 2019, single dose syringe packaging of Meningococal B vaccine (Bexsero) has been discontinued.  The only presentation available for this vaccine is single dose syringes in a pack of 10.

As of September 11, 2019, single dose vials of Pneumococcal Polysaccharide (23 Valent, Pneumovax®23) have been discontinued.  The only presentation available for this vaccine is single dose syringes in a pack of 10.

Influenza Vaccine Supply Information:

The second phase of VFC’s Flu Order Process is now open! Initial orders will be sent in multiple shipments once vaccine arrives during the fall at our national vaccine distributor, McKesson.  

For providers that pre-booked doses in January:

• The VFC Program has placed your initial order, which is 50% of what your practice pre-booked, on your behalf.

• No further action is required to receive your initial order, unless you need to receive less than 50% of what you had pre-booked.
 

For providers that did NOT pre-book:

• Available flu vaccine products have been allocated to your practice. Log into your MyVFCVaccines account to access the 2020-2021 Initial Flu Vaccine Order form and submit your Initial Flu Vaccine order by July 31, 2020.

 

PREVENT DELAYS:

  • Log-in to your MyVFCVaccines account to verify that your clinic’s hours of operation are updated. This ensures a timely delivery of your vaccine shipments and prevents undeliverable shipment attempts which may lead to vaccine being spoiled.

 

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