Vaccine Ordering and Manufacturer Info
For privately insured patients, providers purchase vaccines directly from vaccine manufacturers or wholesale distributors. Ordering information and customer service contacts are provided below. See COVID-19 Vaccine Access & Ordering Infographic for private and public vaccines.
Moderna
- Customer Service: 866-MOD-ERNA or 1-866-663-3762 or MedInfo@modernatx.com (for medical inquiries)
- For temperature excursions: Customer Service or excursions@modernatx.com
- Moderna COVID-19 Vaccine Website
- Moderna’s return policy
- Expiry Checker
- Storage and handling, administration, FAQs, Clinical Considerations, EUAs: CDC resources
- For expiry dates, scan QR code on product
Private Purchase: Updated Moderna COVID-19 vaccine may be ordered through Moderna (vaccine will be shipped through McKesson Specialty) or through wholesale distributors. If you do not have an established account with a wholesaler, Moderna provides a list of their wholesalers here.
BAP Orders: use myCAvax (return nonviable vaccine to McKessen)
VFC Orders: use myVFCvaccines (return nonviable vaccine to McKessen)
Shipping: Moderna vaccines ship frozen between -50°C and -15°C (-58°F and 5°F).
Novavax
- Customer Service: 1-844-Novavax (1-888-668-2829)
- Novavax COVID-19 Vaccine Website
- Storage and handling, administration, FAQs, Clinical Considerations, EUAs: CDC resources
- Expiry Checker
- Medical information and temperature excursions: 1-844-NOVAVAX (1-844-668-2829) option 2
Private Purchase: Novavax updated COVID-19 vaccine (packaged as 5-dose vials, minimum order 10 doses) will be available for purchase through the following wholesale distributors: Amerisource Bergen, Cardinal Health, FFF Enterprises, Henry Schein, McKesson Medical Surgical, and McKesson Plasma & Biologics.
Private Returns: To initiate your product return (both opened and unopened vials) and request a return authorization (box labels), please access the Inmar website and provide Product NDC, Lot #, Expiration Date, Exact Quantity, Price.
BAP Orders: use myCAvax (return nonviable vaccine to McKessen)
VFC Orders: use myVFCvaccines (return nonviable vaccine to McKessen)
Shipping: Novavax vaccine ships like other routine refrigerated vaccines at temperatures between 2° to 8°C (36° to 46°F).
Pfizer
- Customer Service: (800) 666-7248, Option 8 or the mRNAvaccines@pfizer.com (includes temperature excursions during shipping)
- Pfizer COVID-19 Vaccine Website
- Storage and handling, administration, FAQs, Clinical Considerations, EUAs: CDC resources
- Expiry Checker
- Temperature Excursion Stability Calculator
- Medical Information: Pfizer US Medical Information at 800-438-1985
- Controlant Customer Service: (855) 442-CONTROL or 855-442-6687 (701-540-4039 to leave a message)
Private Purchase: Updated Pfizer COVID-19 vaccine may be ordered through Pfizer or through wholesale distributors. If you do not have an established account with a wholesaler, Pfizer lists their U.S. wholesalers here.
BAP Orders: use myCAvax (return nonviable vaccine to McKessen)
VFC Orders: use myVFCvaccines (return nonviable vaccine to McKessen)
Shipping: Pfizer vaccines ships with dry ice and between -90°C and -60°C (-130°F to -76°F). Please ensure receiving staff have been properly trained on shipment inspection, dry ice safety, and storage in the corresponding units.
Product Return Details: Inmar (Return Good Processor). Phone: 1-800-967-5952. Address: Inmar Rx Solutions, Inc. 3845 Grand Lakes Way, Suite 125. Grand Prairie, TX 75050. Email: rarequest@inmar.com. Hours of Operation: 8:00am – 5:00pm EST. Website