Provider Support

COVID Call Center

Email: For Program Info
Phone: (833) 502-1245
Hours: Mon–Fri, 8AM–6PM

myCAvax Help Desk

Email: For Technical Support
Phone: (833) 502-1245, option 2


Manufacturer Contacts

My Turn

Email: For Onboarding,
Technical Support
Help Desk: (415) 621-9494
Mon–Fri: 7AM–7PM
Sat–Sun: 8AM–1PM

Clinic Translation Line:
(833) 980-3933
Mon–Fri: 8AM–8PM
Sun–Sat: 8AM–5PM

My Turn Onboarding 

My Turn offers an optional application for clinic management, dose accountability and reporting, public scheduling and walk-in registration for vaccine clinics.


  1. Visit the Program Enrollment page to review all the steps to complete before onboarding to My Turn.
  2. Review the onboarding resources below if you would like to use My Turn for clinic management and/or submitting vaccine administration data (instead of an EHR).
  3. Email when ready to onboard.

Contact Us:

If you are in the process of onboarding and have questions, contact your assigned liaison or

Onboarding Resources

Forms and Templates

All About My Turn

Latest Features in My Turn


Introduction to My Turn Onboarding On-Demand Video:
For LHJs and providers who are ready to onboard to My Turn.
Click Here 

My Turn & MyCAVax Onboarding Office Hours:
For LHJs and Providers who have attended the Introduction to My Turn Onboarding Session, have questions about My Turn Onboarding/ MyCAVax, or would like a deep-dive on coded clinics, clinic scheduling and new user forms.
Wed: 1-2PM PST
Register Here 

What’s New in My Turn Session:
Overview of new functionality and any updates after a release.
Every 3 Wednesdays, starting 6/30: 4-4:30 PM PST
Register Here

My Turn Training Resources:

For Clinic Manager

For Vaccine Administrator and Assistant

Vaccine Outreach Efforts

My Turn Offline Resources