Provider Support

COVID Call Center

Email: For Program Info
Phone: (833) 502-1245
Hours: Mon–Fri, 8AM–8PM


myCAvax Help Desk

Email: For Technical Support
Phone: (833) 502-1245, option 2


Vaccines

Manufacturer Contacts


My Turn

Email: For Onboarding,
Technical Support
Help Desk: (415) 621-9494
Sun–Sat, 7AM–7PM

Clinic Translation Line:
(833) 980-3933.
M-F 8AM-8PM,
Sun-Sat 8AM-5PM


Third Party Administrator

Email: For Allocations,
TPA Agreement,
General Questions


My Turn Onboarding 

My Turn allows Local Health Jurisdictions and providers the opportunity to have an all-in-one application from clinic management, dose accountability and reporting, public eligibility, public scheduling and walk-in registration for vaccine clinics.

Steps

  1. Visit our Program Enrollment page to review all the steps to complete before onboarding to My Turn.
  2. Once the Third Party Administrator notifies CDPH of your onboarding readiness, a My Turn Liaison will contact you with next steps regarding the onboarding process.

  3. While you are waiting for us to contact you, review the onboarding resources below to learn about My Turn.

Contact Us:

If you are in the process of onboarding and have questions, contact your assigned liaison or myturnonboarding@cdph.ca.gov.

Onboarding Resources

Forms and Templates

All About My Turn

Latest Features in My Turn

Demos 

Introduction to My Turn Onboarding Session:
For LHJs and providers who are ready to onboard to My Turn. This will include a My Turn end-to-end demo.
Mon / Wed / Fri: 1-2:30 PM PST
To register for this session, please contact MyTurnOnboarding@cdph.ca.gov

My Turn & MyCAVax Onboarding Office Hours:
For LHJs and Providers who have attended the Introduction call, have questions about My Turn Onboarding/ MyCAVax, or would like a deep-dive on the clinic scheduling and new user forms.
Tue / Th: 1-2 PM PST
To register for this session, please contact MyTurnOnboarding@cdph.ca.gov

User Training:
For end users who have started the My Turn onboarding process, prior to their first clinic.
Tue / Wed / Th: 3-4 PM PST
Register Here

Train-the-Trainer Session:
For LHJ / Provider Training teams or Training point(s) of contact to implement a train-the-trainer model to achieve training self-sufficiency. Please attend the End-to-End Overview and User Training prior to joining this session. Starting 3/15.
Mon: 1-2 PM PST
Register Here

Clinic Manager Training:
For Clinic Managers to attend after they have launched their first clinic and are ready to take over full Clinic Manager capabilities (i.e., independently creating their own clinics in My Turn).
Every Thurs: 10 AM – 12 PM PST Register Here
 

What’s New in My Turn Session:
Overview of new functionality and any updates after a release.
Every other Wed, starting 4/14: 4-4:30 PM PST Register Here

My Turn Training Resources:

For Clinic Manager

For Vaccine Administrator

For Vaccine Administrator Assistant

Vaccine Outreach Efforts

My Turn Offline Resources