Provider Support

COVID Call Center
Email: covidcallcenter@cdph.ca.gov
Phone: (833) 502-1245
Hours: Mon–Fri, 8AM–8PM

Technical Support for myCAvax
Email: myCAvax.HD@accenture.com
Phone: (833) 502-1245, option 2

Vaccines
Manufacturer Contacts



My Turn Onboarding Vaccinate All 58 logo

My Turn allows Local Health Jurisdictions and providers the opportunity to have an all-in-one application from clinic management, dose accountability and reporting, public eligibility, public scheduling and walk-in registration for vaccine clinics.

Steps

  1. Visit Third Party Administrator Information Page (Coming Soon!) for steps to complete before onboarding to My Turn.
  2. Once the Third Party Administrator notifies CDPH of your onboarding readiness, a My Turn Liaison will contact you with next steps regarding the onboarding process.

  3. While you are waiting for us to contact you, review the onboarding resources below to learn about My Turn.

Contact Us:

If you are in the process of onboarding and have questions, contact your assigned liaison or myturnonboarding@cdph.ca.gov.

Onboarding Resources

Demos 

Overview for LHJs and providers to learn about My Turn:

  • Introduction to My Turn  ​ 
  • End-to-End Process Flow and User Personas  ​
  • Clinic Creation Features   ​
  • Patient Appointment Features  ​
  • Vaccine Administrator Features  ​
  • Q&A ​

Mon/Wed/Fri: 2-3 PM Register Here

User Training

For My Turn users who have started the onboarding process, prior to their first clinic:

  • Instructions for logging into My Turn ​and UAT ​
  • Demo for any user with access to My Turn
    • Vaccine Administrators and Assistants 
    • Clinic Manager ​(excludes clinic creation capabilities)
    • Patient Check-in and Observation Staff ​
  • Account Troubleshooting and General Tips ​

Tue/Thur: 2-3 PM Register Here

Training Resources: