Provider Support

COVID Call Center

Email: For Program Info
Phone: (833) 502-1245
Hours: Mon–Fri, 8AM–6PM


myCAvax Help Desk

Email: For Technical Support
Phone: (833) 502-1245, option 2


Vaccines

Manufacturer Contacts


My Turn

Email: For Onboarding,
Technical Support
Help Desk: (833) 502-1245, option 4
Mon–Fri: 7AM–7PM
Sat–Sun: 8AM–1PM

Clinic Translation Line:
(833) 980-3933
Mon–Fri: 8AM–8PM
Sun–Sat: 8AM–5PM



 My Turn Onboarding 

My Turn offers an optional application for clinic management, dose accountability and reporting, public scheduling and walk-in registration for vaccine clinics.

For flu vaccination clinics, visit the My Turn Flu page for training materials and live training schedule.

Steps

  1. Visit the Program Enrollment page to review all the steps to complete before onboarding to My Turn.
  2. Review the onboarding resources below if you would like to use My Turn for clinic management and/or submitting vaccine administration data (instead of an EHR).
  3. Email MyTurnOnboarding@cdph.ca.gov when ready to onboard.

Contact Us:

If you are in the process of onboarding and have questions, contact your assigned liaison or myturnonboarding@cdph.ca.gov.

Onboarding Resources

Forms and Templates

All About My Turn

Latest Features in My Turn

Demos

Introduction to My Turn Onboarding Live Sessions:
For LHJs and providers who are ready to onboard to My Turn, please choose either a Monday or Thursday session that best fits your availability.
View On-Demand Video Here

Mondays, 12-1:00 PM PST
Register Here

Thursdays, 4-5:00 PM PST
Register Here 

Onboarding (myCAvax & My Turn) Office Hours:
For LHJs and Providers who have attended the Introduction to My Turn Onboarding Session, have questions about My Turn Onboarding/ myCAvax, or would like a deep dive on coded clinics, clinic scheduling and new user forms.
Wed: 1-2:00 PM PST
Register Here

What’s New in My Turn Session:
Overview of new functionality and any updates after a release.
Upcoming Sessions: 4:00-5:00 PM PST

My Turn Training Resources:

For Clinic Manager

For Vaccine Administrator and Assistant

Vaccine Outreach Efforts

My Turn Offline Resources