Vaccine Manufacturers’ Contact
Pfizer
- Pfizer COVID-19 Vaccine Website
- General Product Inquiries: (877) 829-2619
- Safety/Viability Information: (800) 438-1985
- Shipment Support: (800) 666-7248, Email: cvgovernment@pfizer.com
- Controlant Customer Service: (855) 44-CONTROL
For assistance with on-site temperature monitoring of Pfizer thermal shippers, be prepared to confirm Box ID (on inside flap) and Logger ID (on the Controlant Monitor).
Moderna
- Moderna COVID-19 Vaccine Website
- Vaccine Shipment Issues (McKesson):
(833) 272-6635 Monday – Friday, 8 a.m. – 8 p.m. PST
Email: COVIDVaccineSupport@McKesson.com (only email if after hours) - Vaccine Viability: 1-866-MODERNA (1-866-663-3762) Online Tool
Janssen
- Janssen COVID-19 Vaccine Website
- Expiration Date Checker
- Vaccine Shipment Issues (McKesson):
- (833) 272-6635 Monday – Friday, 8 a.m. – 8 p.m. PST
Email: COVIDVaccineSupport@McKesson.com (only email if after hours) - Vaccine Viability: 800-565-4008 Online Tool
Ancillary Kits
- Missing or Incomplete Kits: (833) 502-1245 Monday – Friday, 8 a.m. – 8 p.m.