Contact VFC

Phone: 1-877-243-8832
Business hours: 9-5
Fax: 1-877-329-9832

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Frequently Asked Questions

Vaccine Order Status

Order Processing Updates:

There are currently no delays in the processing of federally-supplied vaccine requests. Received requests are promptly reviewed, approved and processed by the VFC Program’s Customer Service Center.

Providers can expect to receive their vaccines within 14 days after receiving the order processed email notification.  Vaccines may sometimes arrive within a few days, but during peak ordering periods (back-to-school, flu season, and during the launch of a new vaccine), the VFC Program receives a higher than usual volume of vaccine requests.  Although orders are processed as efficiently as possible during these periods, it may take longer for vaccine orders to be processed and delivered.  Contact the VFC Customer Service Center if vaccines have not arrived within two weeks.

Regular Vaccine Supply Information:

Merck’s supply of pediatric hepatitis B vaccine (Recombivax) will be intermittent during 2018 and is currently not available for ordering through the VFC Program.  Other hepatitis B vaccine products are available for ordering. Refrigerated vaccines are shipped by McKesson Specialty and frozen vaccines (varicella-containing products) are shipped directly to your practice by the vaccine manufacturer, Merck.

Influenza Vaccine Supply Information:

The VFC Program will begin processing initial influenza vaccine orders for the 2018-2019 season. Please expect your vaccine shipments the week of September 17, 2018. Subsequent shipments for the remaining balance of orders will be automatically processed as soon as additional vaccine doses become available.


  • Log-in to your MyVFCVaccines account to verify that your clinic’s hours of operation are updated. This ensures a timely delivery of your vaccine shipments and prevents undeliverable shipment attempts which may lead to vaccine being spoiled.