Contact VFC

Phone: 1-877-243-8832
Business hours: 9-5
Fax: 1-877-329-9832

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Frequently Asked Questions

California VFC Program

About the
VFC Program
EZIZ Training
Requirements for Refrigerators and
Order, Transfer, or
Return Vaccines
VFC Forms Job Aids


Order Processing Updates:

There are currently no delays in the processing of VFC vaccine requests. Received requests are promptly reviewed, approved and processed by VFC’s Customer Service Center.

Although vaccines may sometimes arrive within a few days of submitting your request, we ask that you place your vaccine request with sufficient doses on hand to allow up to 3 weeks for the receipt of your vaccine shipment. In the event that your shipment takes the full 3 weeks to arrive, you will not run out of inventory while you wait for your shipment.

Regular Vaccine Requests:

All approved vaccine requests received have been processed and submitted to VFC’s national vaccine distributor. Providers should expect to receive vaccine shipments within 2 weeks of processing. Varicella and ProQuad vaccine requests will be shipped directly to your practice by the vaccine manufacturer Merck and should be received within 15 business days.

Influenza Vaccine Update:


  • VFC Supplemental Ordering for available flu vaccines is now open.  Log-in to your MyVFCVaccines account to place a supplemental order.  The VFC Supplemental Flu letter and the Supplemental Flu Ordering Quick Guide have been e-mailed to VFC providers and posted on
  • Log-in to your MyVFCVaccines account to verify that your clinic’s hours of operation are updated.  This ensures a timely delivery of your vaccine shipment and prevents undeliverable shipment attempts which may lead to vaccine being spoiled.
  • If your practice will be on vacation or closed next week and will not be able to receive vaccine shipments, please contact the VFC Customer Service line as soon as possible at 1-877-243-8832.

Current Vaccine Supply Information:

All pediatric products are currently available.