Contact VFC

Phone: 1-877-243-8832
Business hours: 9-5
Fax: 1-877-329-9832

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Frequently Asked Questions

California VFC Program

About the
VFC Program
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Requirements for Refrigerators and
Order, Transfer, or
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Archived Memos

Order Processing Updates:

There are currently no delays in the processing of VFC vaccine requests. Received requests are promptly reviewed, approved and processed by VFC’s Customer Service Center.

Although vaccines may sometimes arrive within a few days of submitting your request, we ask that you place your vaccine request with sufficient doses on hand to allow up to 2 weeks for the receipt of your vaccine shipment. In the event that your shipment takes the full 3 weeks to arrive, you will not run out of inventory while you wait for your shipment.

Regular Vaccine Requests:

All pending vaccine requests received as of Friday, July 18, 2016, have been processed and submitted to VFC’s National vaccine distributor. Providers should expect to receive vaccine shipments no later than July 29, 2016. Varicella vaccine requests will be shipped directly to your practice by the vaccine manufacturer, Merck, within the same time frame.

Current Vaccine Supply Information:

Sanofi Pasteur’s Pentacel® (DTaP-IPV/Hib combination vaccine) supply continues to experience manufacturing delays, without an estimated end date at this time.  In order to manage this supply limitation, CDC will continue to allocate Pentacel®, DAPTACEL®, IPOL®, and ActHib® doses to states on a monthly basis.  All CA VFC providers are restricted to a limited monthly supply of Pentacel through the duration of the shortage. Current order restrictions are based on a percentage of your clinic’s average monthly Pentacel usage. The percentage may change based on available vaccine supply.

Influenza Vaccine Supply Information: Influenza Vaccine Ordering is closed as of May 27, 2016.