Contact VFC

Phone: 1-877-243-8832
Business hours: 9-5
Fax: 1-877-329-9832

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Frequently Asked Questions

California VFC Program

About the
VFC Program
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Requirements for Storage Units MyVFCvaccines: Order, Transfer, Return, Report Excursions
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Order Processing Updates:

There are currently no delays in the processing of federally-supplied vaccine requests. Received requests are promptly reviewed, approved and processed by the VFC Program’s Customer Service Center.

Providers can expect to receive their vaccines within 14 days after receiving the order processed email notification.  Vaccines may sometimes arrive within a few days, but during peak ordering periods (back-to-school, flu season, and during the launch of a new vaccine), the VFC Program receives a higher than usual volume of vaccine requests.  Although orders are processed as efficiently as possible during these periods, it may take longer for vaccine orders to be processed and delivered.  Contact the VFC Customer Service Center if vaccines have not arrived within two weeks.

Regular Vaccine Supply Information:

Merck’s supply of pediatric hepatitis B vaccine (Recombivax) will be intermittent during 2018 and is currently not available for ordering through the VFC Program.  Other hepatitis B vaccine products are available for ordering. Refrigerated vaccines are shipped by McKesson Specialty and frozen vaccines (varicella-containing products) are shipped directly to your practice by the vaccine manufacturer, Merck.

Influenza Vaccine Supply Information:

2017-2018 VFC Supplemental flu ordering has now closed.  Please be on the lookout for important VFC Program communications regarding 2018-19 VFC Influenza vaccine information and updates on when the initial flu order confirmation system will be open.
 

IMPORTANT:

  • Log-in to your MyVFCVaccines account to verify that your clinic’s hours of operation are updated.  This ensures a timely delivery of your vaccine shipments and prevents undeliverable shipment attempts which may lead to vaccine being spoiled.