Contact VFC

Phone: 1-877-243-8832
Business hours: 9-5
Fax: 1-877-329-9832

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Frequently Asked Questions

California VFC Program

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VFC Program
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If you are having difficulty accessing documents on this website please call 510-620-3737 or email to request information in an alternate format.

Order Processing Updates:

There are currently no delays in the processing of federally-supplied vaccine requests. Received requests are promptly reviewed, approved and processed by the VFC Program’s Customer Service Center.

Providers can expect to receive their vaccines within 14 days after receiving the order processed email notification.  Vaccines may sometimes arrive within a few days, but during peak ordering periods (back-to-school, flu season, and during the launch of a new vaccine), the VFC Program receives a higher than usual volume of vaccine requests.  Although orders are processed as efficiently as possible during these periods, it may take longer for vaccine orders to be processed and delivered.  Contact the VFC Customer Service Center if vaccines have not arrived within two weeks.

Regular Vaccine Supply Information:

Merck’s supply of pediatric hepatitis B vaccine (Recombivax) is now available for ordering through the VFC Program.  Other hepatitis B vaccine products are available for ordering. 

Meningococcal B vaccines–New single dose syringe packaging for GSK’s Bexsero is now available on MYVFCVaccines.

As of September 11, 2019, single dose vials of Pneumococcal Polysaccharide (23 Valent, Pneumovax®23) have been discontinued.  The only presentation available for this vaccine is single dose syringes in a pack of 10.

Influenza Vaccine Supply Information:

The VFC Program is concluding initial order shipments for 2019-20 Influenza vaccine doses.  We are preparing to open up the flu ordering system on October 18 so additional doses of flu may be ordered. Please refer to the Influenza Vaccine page for details on vaccine recommendations, job aids, and additional shipping updates.



  • Log-in to your MyVFCVaccines account to verify that your clinic’s hours of operation are updated. This ensures a timely delivery of your vaccine shipments and prevents undeliverable shipment attempts which may lead to vaccine being spoiled.