Contact VFC

Phone: 1-877-243-8832
Business hours: 9-5
Fax: 1-877-329-9832

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Frequently Asked Questions

Provider Requirements

To Participate in the VFC Program

VFC providers agree to order and provide all age-appropriate ACIP-recommended vaccines to VFC-eligible patient populations. In exchange for federally funded vaccines, enrolled providers agree to partner with the VFC Program to ensure that program requirements are met in order to protect the integrity of the program as well as the provider’s vaccines and patients.

Enrollment in Medi-Cal or CHDP is not required. Providers are not required to accept children solely because the children are eligible for the VFC Program.

VFC Program requirements are summarized in the annual Program Participation Requirements at a Glance and defined in the VFC Provider Agreement (federal agreement) and California VFC Program Provider Agreement Addendum.

Providers recertify each year and are visited periodically by VFC Field Representatives who conduct scheduled compliance visits and unannounced storage & handling visits to assess the provider’s compliance with CDC’s standards as well as other VFC Program requirements.

Quality Assurance Reviews (QAR)

As a condition of participation in the VFC Program, providers are required to allow site visits from authorized representatives of the California VFC Program or the Federal Department of Health and Human Services. These visits are conducted to evaluate immunization service delivery and to review compliance with VFC Program requirements in areas such as ordering procedures, vaccine storage and handling, VFC eligibility screening, and record keeping.

In California, the site visit is called a Quality Assurance Review (QAR) and is conducted by a VFC Representative. During the QAR the VFC rep asks a series of questions based on the National Vaccine Advisory Committee’s Standards for Child and Adolescent Immunization Practices (SCAIP). New VFC providers receive an initial visit from a VFC rep when they enroll in the VFC Program, and subsequent routine visits every 1-2 years thereafter.

When your facility is selected for a site visit, your VFC rep schedules a date and time that is convenient for your practice and sends information to help prepare you for the visit. The rep will discuss his/her findings with you during the visit and, if appropriate, make recommendations about how to improve immunization service delivery. Within two weeks, the rep will send you a written report that identifies any discrepancies from the standards and recommended actions you can take to achieve compliance with the standards. During subsequent visits, the rep will assess whether or not the recommended actions have been implemented. On occasions, program staff may also conduct unannounced visits and do a quick check of vaccine storage units and review temperature log information.