Contact VFC

Phone: 1-877-243-8832
Business hours:
Monday - Thursday: 9 am – 4:30 pm
Friday: 9 am – 4 pm
Fax: 1-877-329-9832

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Frequently Asked Questions

Becoming a VFC Provider


In light of the response around COVID-19, the VFC Program continues to conduct virtual site visits for all interested and prospective Providers submitting an online VFC enrollment form.

To help expedite the enrollment process, have the following Storage & Handling related documents readily available on your computer to upload to the Enrollment Form:

  • Storage unit temperature documentation (three days’ worth, at minimum):
  • Storage unit and temperature monitoring equipment setup
    • Picture(s) showing interior of vaccine storage units – pictures should clearly show placement of vaccines, DDL probe, water bottles, etc.
    • Picture(s) showing exterior of vaccine storage units – pictures should clearly show entire vaccine storage unit
    • Picture(s) of DDL display and setup
    • Pictures of “Do Not Unplug” Signage Placement
  • Copies of DDL certificates of calibration
  • Completed Vaccine Management Plan

Once you have gathered the above documents, please follow steps 1-6 below to get your enrollment started.

Just follow these steps:

  1. Identify and designate key practice staff with VFC Program responsibilities.

You will be prompted to provide the names of your practice’s VFC Provider of Record, Vaccine Coordinator, Backup Vaccine Coordinator and Provider of Record Designee as part of your VFC enrollment application.

  • Provider of Record (POR): The clinic’s Provider of Record (POR) is responsible for the clinic’s overall compliance with VFC Program requirements. Candidates are typically licensed as a Medical Doctor (MD), Doctor of Osteopathy (DO), Nurse Practitioner (NP), Physician assistant (PA), Pharmacist, or a Certified Nurse Midwife with prescription-writing privileges in the state of California.
  • Vaccine Coordinator: A designated, on-site, and fully trained staff member responsible for all vaccine management activities within the practice.
  • Backup Vaccine Coordinator: A designated, on-site, and fully trained staff member responsible for all vaccine management activities within the practice when the Vaccine Coordinator is unavailable.
  • Provider of Record Designee: An on-site staff member designated by the clinic’s Provider of Record to act on his/her behalf for VFC Program related matters when the POR is unavailable.

  1. Complete all required EZIZ lessons found on the EZIZ website. The Provider of Record, Vaccine Coordinator, Backup Vaccine Coordinator and Provider of Record Designee must take these lessons that offer a great overview about the VFC Program, its participation requirements, and vaccine management responsibilities.

Register as a “New Enrollment” in order to receive the necessary user ID and completion code, then start the training.

  • VFC Program Requirements
  • Storing Vaccines
  • Monitoring Storage Unit Temperatures
  • Conducting a Vaccine Inventory (Not required for Provider of Record or their Designee)
  • Provider Operations Manual (Review and Acknowledgement)
  • Vaccine Management Plan (Review and Acknowledgement)

After completing all the required lessons, each registered EZIZ user from your clinic will receive a unique User ID and Confirmation Code that will be visible on your Learning History page.

If you are an existing EZIZ user (i.e., you work at a practice that is already a VFC provider but are opening a new site with the same key practice staff), call the VFC Call Center at 1-877-243-8832 so that we can generate a user ID and completion code for you.


  1. Download and review the job aids and guides that will prepare your staff to enroll in the VFC Program.


  1. Make sure your vaccine storage equipment meets VFC requirements.

All prospective VFC Program participants MUST comply with requirements prior to enrolling in the program.


  1. Download and complete the Provider Enrollment Worksheet.

Use the Provider Enrollment Worksheet to gather information needed ahead of time to complete the online Enrollment form. DO NOT SUBMIT the worksheet to the VFC Program.


  1. Complete the Online VFC Enrollment Form 

    To begin, you will need each key clinic staff member’s User ID, Confirmation Code and all of the required Storage & Handling related documents (see list above).

  • Accepted file formats: JPEG, ​JPEG, PNG, PDF, Excel or MS Word documents
  • Maximum file size: 4MB

Note: Federally Qualified Health Centers/Rural Health Centers (FQHC/RHC) applying for enrollment in VFC must submit a copy of their FQHC or RHC license/certification by either uploading through the online form or faxing a copy to 877-329-9832.


The VFC Program will review your enrollment form to ensure completeness and that your practice has met all the requirements necessary for becoming a VFC provider. Once your application has been verified, your regional VFC Field Representative will contact you within 5 business days to schedule a virtual enrollment appointment in lieu of an in-person enrollment visit.

Once your site is approved, you will receive a VFC Provider Identification Number or PIN. You will need this number for all interactions with the VFC Program. Once your new PIN number is assigned, VFC will process your first vaccine order.