Provider Support

COVID Call Center

Email: For Program Info
Phone: (833) 502-1245
Hours: Mon–Fri, 8AM–8PM

myCAvax Help Desk

Email: For Technical Support
Phone: (833) 502-1245, option 2


Manufacturer Contacts

My Turn

Email: For Onboarding,
Technical Support
Help Desk: (415) 621-9494
Sun–Sat, 7AM–7PM

Clinic Translation Line:
(833) 980-3933.
M-F 8AM-8PM,
Sun-Sat 8AM-5PM

Third Party Administrator

Email: For Allocations,
TPA Agreement,
General Questions

Reporting Requirements

Resources listed on this page are for providers enrolled in the California COVID-19 Vaccination Program. If you need assistance with viewing documents on this page, either email or call (833) 502-1245. Call center hours are 8 am–8 pm.


CDC’s VaccineFinder Resources

Email or call for help with VaccineFinder:

Reporting Doses Administered

California Immunization Registry (CAIR) 

Regional Registries 


Providers who choose to participate in the TPA provider network must use My Turn or connect to My Turn through an EHR. For more information, go to My Turn Onboarding.

PrepMod Documentation:

  Questions? Email