Provider Support

COVID Call Center

Email: For Program Info
Phone: (833) 502-1245
Hours: Mon–Fri, 8AM–6PM

myCAvax Help Desk

Email: For Technical Support
Phone: (833) 502-1245, option 2


Manufacturer Contacts

My Turn

Email: For Onboarding,
Technical Support
Help Desk: (833) 502-1245, option 4
Mon–Fri: 7AM–7PM
Sat–Sun: 8AM–1PM

Clinic Translation Line:
(833) 980-3933
Mon–Fri: 8AM–8PM
Sun–Sat: 8AM–5PM

Vaccine Management

Resources listed on this page are for providers enrolled in the California COVID-19 Vaccination Program. If you need assistance with viewing documents on this page, either email or call (833) 502-1245. Call center hours are Mon-Fri 8 am–6 pm.

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Vaccine Management 


Need Vaccine? 

The new Vaccine Marketplace feature in myCAvax allows providers to request doses if they are able to use short-dated vaccine or share excess vaccine that they won’t be able to use. All providers (approved in myCAvax) may request doses, including those who have not yet received vaccine or are no longer receiving vaccine.


Storage and Handling 


Temperature Monitoring 


Redistribution, Repositioning & Transfers


Satellite, Temporary, and Off-Site Clinics




Pfizer-BioNTech COVID-19 Vaccine



Janssen (Johnson & Johnson)