Provider Support

COVID Call Center

Email: For Program Info
Phone: (833) 502-1245
Hours: Mon–Fri, 8AM–8PM

myCAvax Help Desk

Email: For Technical Support
Phone: (833) 502-1245, option 2


Manufacturer Contacts

My Turn

Email: For Onboarding,
Technical Support
Help Desk: (415) 621-9494
Sun–Sat, 7AM–7PM

Clinic Translation Line:
(833) 980-3933.
M-F 8AM-8PM,
Sun-Sat 8AM-5PM

Third Party Administrator

Email: For Allocations,
TPA Agreement,
General Questions

Vaccine Management

Resources listed on this page are for providers enrolled in the California COVID-19 Vaccination Program. If you need assistance with viewing documents on this page, either email or call (833) 502-1245. Call center hours are 8 am–8 pm.

Jump to Topic:



Vaccine Management 


Storage and Handling 


Temperature Monitoring 


Redistribution, Repositioning & Transfers

Satellite, Temporary, and Off-Site Clinics




Pfizer-BioNTech COVID-19 Vaccine



Janssen (Johnson & Johnson)