Provider Support

COVID-19 Provider Call Center

Email: Program Info
Phone: (833) 502-1245
Hours: Mon-Fri, 8AM-6PM

Contact us for questions about the program or help with accessing documents.

myCAvax and My Turn

myCAvax Technical Support
MyTurn Onboarding,
MyTurn Technical Support
Phone: (833) 502-1245
Mon–Fri, 8AM–6PM

My Turn Clinic Translation Line:
(833) 980-3933
Mon–Fri: 8AM–8PM
Sun–Sat: 8AM–5PM


Manufacturer Contacts

Vaccine Management

Your immunization efforts may fall short if vaccine inventory is not managed to ensure vaccine viability. Find job aids and videos below to help set up the proper protocols in your clinic.

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Inventory Management and Ordering 

Vaccine Marketplace

The Vaccine Marketplace in myCAvax allows providers to request doses if they are able to use short-dated vaccine or share excess vaccine that they won’t be able to use. All providers (approved in myCAvax) may request doses, including those who have not yet received vaccine or are no longer receiving vaccine. Related job aids and videos are now available in the myCAvax Knowledge Center after logging in to the system.


Storage and Handling 


Temperature Monitoring 

Refrigerator: Fahrenheit | Celsius
Freezer: Fahrenheit | Celsius


Redistribution, Repositioning & Transfers


Satellite, Temporary, and Off-Site Clinics





Janssen (Johnson & Johnson)