Provider Call Center

Contact us for questions about vaccine orders, account updates, help with accessing documents, and more.

Phone: (833) 502-1245
Hours: Mon-Fri, 8AM-5PM

Program Info
myCAvax Technical Support
MyTurn Technical Support

My Turn Clinic Translation Line:
(833) 980-3933
Mon–Fri: 8AM–5PM


Manufacturer Contacts

Please note that the California COVID-19 Vaccine Program has ended.  Some of the content housed on this webpage is no longer being updated and may be out of date.  Providers enrolled in the Bridge Access Program (BAP) may access COVID-19 vaccine management resources on the BAP Resources Page.   Providers can access COVID-19 Resources through the EZIZ home page. All California providers may visit EZIZ.ORG to access COVID-19 and all other routine vaccine information. 


Vaccine Management

Your immunization efforts may fall short if vaccine inventory is not managed to ensure vaccine viability. Find job aids and videos below to help set up the proper protocols in your clinic.

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Inventory Management and Ordering 

Vaccine Marketplace

The Vaccine Marketplace in myCAvax allows providers to request doses if they are able to use short-dated vaccine or share excess vaccine that they won’t be able to use. All providers (approved in myCAvax) may request doses, including those who have not yet received vaccine or are no longer receiving vaccine. Related job aids and videos are now available in the myCAvax Knowledge Center after logging in to the system.


Storage and Handling 


Temperature Monitoring 

Refrigerator: Fahrenheit | Celsius
Freezer: Fahrenheit | Celsius


Redistribution, Repositioning & Transfers


Satellite, Temporary, and Off-Site Clinics





Janssen (Johnson & Johnson)