Why didn’t my Varicella arrive with the other vaccines in my order?
Merk ships frozen varicella-containing vaccines directly to your practice. All other refrigerated vaccines are shipped separately by VFC’s national vaccine distributor, McKesson Specialty.
How do I return shipping containers to McKesson?
McKesson Specialty ships vaccines with a postage-paid return label packed in the inside flaps of the box. Instructions for returning the shipping container to McKesson are on the return slip. If you receive a shipping container that does not include a return label, contact VFC Customer Service,1-877-2GET-VFC (877-243-8832), to request a label. If your clinic receives routine UPS deliveries, you can return the shipping containers by giving them to your UPS delivery person. Locations are encouraged to keep a few shipping containers on hand for return non-viable vaccines to McKesson.
What should I do if there are discrepancies between the number of vaccine doses I receive and the number of doses indicated on the packing slip?
Immediately report any shipment incidents at myCAvax the same day shipments arrive. CDPH will review all reported shipment incidents and contact the shipper on the provider’s behalf.