VFC Program

Phone: (877) 243-8832
Hours PST:
Mon-Thurs, 9AM–4:30PM
Friday, 9AM–4PM
Email:
MyVFCVaccines@cdph.ca.gov
Fax: (877) 329-9832

Provider Call Center

For VFA, LHD 317, and SGF,
myCAvax and
MyTurn Clinic IT support
Phone: (833) 502-1245
Hours PST:
Mon-Thurs, 9AM-4:30PM
Friday 9AM-4PM
Email: providercallcenter@cdph.ca.gov

VFC Vaccine Orders

The California VFC Program offers a choice of vaccine brands and presentations, such as single-dose vials or manufacturer-filled, single-dose syringes. Selection is at the discretion of providers. Only one brand within the same vaccine family may be ordered to prevent administration errors.

Routine Vaccines

  • Locations must maintain an adequate supply of all age-appropriate, ACIP-recommended vaccines for their patient population—excluding influenza, which is allocated separately.
  • Follow VFC guidance to plan for the impact requested brand changes can have on ordering, storage, administration and documentation.
  • Locations must submit orders according to their assigned order frequency (see myCAvax Program Location).
  • Schedule ordering to ensure sufficient inventory is on hand during order processing.
  • Allow extra time for order processing during peak ordering periods (“back-to-school”, flu season and during new vaccine launch).
  • Submit vaccine order requests at myCAvax.

Influenza Vaccines

VFC books a set number of flu doses in advance of the flu season, and locations are allocated doses. Doses must be confirmed by the announced deadline or vaccines are released into the general supply. VFC emails detailed instructions to all enrolled providers in the annual VFC Program influenza letter.

Frequently Asked Questions

Vaccine Orders

Show How do I confirm vaccine order status?

Show How often can I order?

Show What should I do if VFC denies my vaccine order request?

Show I forgot to order a vaccine on my most recent vaccine order. Can I order it after placing a routine order?

Show I am out of vaccine and need more immediately. What should I do?

Show Does VFC provide single-antigen measles, mumps and rubella?

Vaccine Distribution

Show How long will it take to receive my order?

Show Why didn’t my Varicella arrive with the other vaccines in my order?

Show How do I return shipping containers to McKesson?

Show What should I do if there are discrepancies between the number of vaccine doses I receive and the number of doses indicated on the packing slip?

 

Additional Resources