Provider Support

COVID-19 Provider Call Center

Email: Program Info
Phone: (833) 502-1245
Hours: Mon-Fri, 8AM-6PM

Contact us for questions about the program or help with accessing documents.

myCAvax and My Turn

myCAvax Technical Support
MyTurn Onboarding,
MyTurn Technical Support
Phone: (833) 502-1245
Mon–Fri, 8AM–6PM

My Turn Clinic Translation Line:
(833) 980-3933
Mon–Fri: 8AM–8PM
Sun–Sat: 8AM–5PM


Manufacturer Contacts

Steps to Enroll

Program enrollment is currently focused on small physician practices who routinely vaccinate their patients as well as providers that are prioritized for vaccine allocation by local health departments. Providers who do not routinely vaccinate may contact the COVID Call Center about eligibility.
Providers must have an active license in California to enroll. Follow the steps below to ensure your organization or practice has completed all actions required to enroll. Contact the COVID Call Center if you need assistance.

1. Review program requirements

We strongly recommend that you review the enrollment requirements before planning any further, to determine whether your organization will meet all the requirements.

2. Register with your local registry (CAIR2 or RIDE)

Ensure that all vaccination locations are registered and able to submit vaccine administration data to the California Immunization Registry (CAIR) or immunization registry (IIS) for your area. You will need to provide a unique IIS ID (such as CAIR Org Code) for each location during the enrollment process. Skip this step if your location is already enrolled in CAIR/CAIR2 or RIDE and has its own unique IIS ID.

Providers may choose to use the My Turn application to submit vaccine administration data and/or manage vaccine clinics if you do not have an Electronic Health Record (EHR) system. 

3. Complete the enrollment process for myCAvax

Designate an organization contact to start the enrollment process at myCAvax

After You Enroll: